Overview
Craigieburn Taxi Cabs is committed to providing reliable and transparent services. This policy explains our cancellation and refund terms to ensure clarity for all customers.
Booking Cancellations
Customers may cancel their booking by contacting us via phone or email. To avoid cancellation charges, we recommend notifying us as early as possible before the scheduled pickup time.
Cancellation Charges
Cancellations made close to the pickup time or after driver dispatch may attract a cancellation fee to cover operational costs. Fees, if applicable, will be clearly communicated.
No-Show Policy
If a customer fails to appear at the pickup location without prior notice, the booking will be marked as a no-show and no refund will be provided.
Refund Eligibility
Refunds may be issued for cancellations made within an acceptable timeframe or if the service could not be delivered due to issues on our end. Each request is reviewed individually.
Refund Processing
Approved refunds are processed using the original payment method. Processing times may vary depending on the payment provider or bank.
Service Delays or Changes
In rare cases of delays caused by traffic, weather, or unforeseen circumstances, refunds are not guaranteed. However, we strive to offer suitable alternatives whenever possible.
Policy Updates
Craigieburn Taxi Cabs reserves the right to update this policy at any time. Changes will be effective immediately upon publication on our website.
Contact Information
For cancellations, refund requests, or policy-related questions, please contact our customer support team. We are always happy to assist.